Work with the customer to resolve the issue — their satisfaction determines your payment release.
Best practices:
- Communicate early — if scope changes during the job, discuss it in-app chat before proceeding
- Document everything — take photos at each stage of the work
- Offer solutions — fix/redo, price adjustment, or compromise
If you can’t resolve it directly:
- Open the job → Help → Report an issue
- AllBetter support reviews chat history, photos, and the original scope
- We mediate a fair resolution for both parties
Remember: funds stay in Escrow Shield until the issue is resolved. Quality work and clear communication are your best protection.
Looking for work? See how pros win jobs on AllBetter at allbetterapp.com/provider, or download AllBetter JobPro for iOS or Android.
Still need help? Contact Support →