Critical — punctuality directly impacts your ratings, rebooking rate, and search visibility.
What happens when you’re on time:
- Higher star ratings from customers
- Better visibility in search results
- More repeat business and referrals
What happens when you’re late:
- Lower ratings and fewer future leads
- Potential complaints and disputes
- Repeated lateness can trigger account review
Running behind? Tap “On My Way” in the job card and message the customer immediately with an updated ETA. Customers appreciate transparency — a quick heads-up can save a 5-star review.
Looking for work? See how pros win jobs on AllBetter at allbetterapp.com/provider, or download AllBetter JobPro for iOS or Android.
Still need help? Contact Support →