You’re protected either way: your payment sits in Escrow Shield and is only released when you approve the work — a no-show never costs you anything.
If the pro doesn’t show up:
- Your money stays in escrow — nothing is paid out for work that didn’t happen
- Message the pro in-app first; schedules sometimes slip
- If they’re unresponsive, contact support and choose another bidder for your job
If the work isn’t right:
- Don’t approve the job yet — approval is what releases payment
- Document the issue with photos and raise it in the app
- See your full options in disputes on work or fees
New to AllBetter? Post your job and compare bids at allbetterapp.com/homeowners, or download AllBetter HomeFix for iOS or Android.
Still need help? Contact Support →