{"id":1144,"date":"2024-06-03T20:12:51","date_gmt":"2024-06-03T20:12:51","guid":{"rendered":"https:\/\/allbetterapp.com\/help\/?post_type=kb&p=1144"},"modified":"2026-07-24T16:33:28","modified_gmt":"2026-07-24T16:33:28","slug":"partner-initiated-cancellation-policy","status":"publish","type":"kb","link":"https:\/\/allbetterapp.com\/help\/kb\/partner-initiated-cancellation-policy\/","title":{"rendered":"8- Partner-initiated Cancellation Policy"},"content":{"rendered":"

We understand things happen. Here’s how to handle cancellations professionally.<\/strong><\/p>\n

Before the job starts:<\/strong><\/p>\n

    \n
  1. Open the job \u2192 Cancel<\/strong><\/li>\n
  2. Select a reason<\/li>\n
  3. Message the customer to explain<\/li>\n
  4. We’ll help reassign the job to another pro<\/li>\n<\/ol>\n

    After hire\/escrow is funded:<\/strong><\/p>\n

      \n
    1. Open the job \u2192 Help \u2192 Report an issue<\/strong><\/li>\n
    2. Request a reschedule, replacement, or partial payout for work already completed<\/li>\n<\/ol>\n

      Important:<\/strong> No-shows and repeated cancellations impact your reliability metrics, badge status, and visibility in search results. Consistent cancellations may lead to account review.<\/p>\n

      Pro tip:<\/strong> If you can’t make it, cancel early and communicate clearly. Customers respect honesty \u2014 it protects your reviews.<\/p>\n

      Looking for work?<\/strong> See how pros win jobs on AllBetter at allbetterapp.com\/provider<\/a>, or download AllBetter JobPro for iOS<\/a> or Android<\/a>.<\/p>\n

      Still need help?<\/strong> Contact Support \u2192<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

      We understand things happen. Here’s how to handle cancellations professionally. Before the job starts: Open the job \u2192 Cancel Select a reason Message the customer to explain We’ll help reassign the job to another pro After hire\/escrow is funded: Open the job \u2192 Help \u2192 Report an issue Request a reschedule, replacement, or partial payout […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"kbtopic":[24],"kbtag":[],"class_list":["post-1144","kb","type-kb","status-publish","hentry","kbtopic-the-all-better-app-set-up-contractor"],"yoast_head":"\nPartner-initiated Cancellation Policy - Allbetter Helpdesk<\/title>\n<meta name=\"description\" content=\"Understand the Allbetter Partner-Initiated Cancellation Policy. 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