{"id":510,"date":"2021-12-28T13:04:42","date_gmt":"2021-12-28T13:04:42","guid":{"rendered":"https:\/\/help.allbetterapp.com\/?post_type=kb&p=510"},"modified":"2026-07-24T16:34:48","modified_gmt":"2026-07-24T16:34:48","slug":"2-what-are-my-options-if-im-not-happy-with-the-work-or-fees","status":"publish","type":"kb","link":"https:\/\/allbetterapp.com\/help\/kb\/2-what-are-my-options-if-im-not-happy-with-the-work-or-fees\/","title":{"rendered":"2.\tWhat are my options if I\u2019m not happy with the work or fees?"},"content":{"rendered":"

Don’t release payment \u2014 your money stays protected in Escrow Shield while we resolve it.<\/strong><\/p>\n

Before releasing payment (best option):<\/strong><\/p>\n

    \n
  1. Open the job \u2192 Help \u2192 Report an issue<\/strong><\/li>\n
  2. We pause the payout and investigate<\/li>\n
  3. Options: fix\/redo, price adjustment, partial or full refund, or a replacement pro<\/li>\n<\/ol>\n

    After releasing payment:<\/strong><\/p>\n

      \n
    1. Open the job \u2192 Receipt \u2192 Get help<\/strong><\/li>\n
    2. We review chat history, photos, and scope<\/li>\n
    3. Options: return visit, partial refund\/credit, or other remedies on a case-by-case basis<\/li>\n<\/ol>\n

      Fee questions:<\/strong> All fees are shown upfront at checkout. If something looks wrong (duplicate charge, amount mismatch), contact Support and we’ll audit and correct immediately.<\/p>\n

      New to AllBetter?<\/strong> Post your job and compare bids at allbetterapp.com\/homeowners<\/a>, or download AllBetter HomeFix for iOS<\/a> or Android<\/a>.<\/p>\n

      Still need help?<\/strong> Contact Support \u2192<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

      Don’t release payment \u2014 your money stays protected in Escrow Shield while we resolve it. Before releasing payment (best option): Open the job \u2192 Help \u2192 Report an issue We pause the payout and investigate Options: fix\/redo, price adjustment, partial or full refund, or a replacement pro After releasing payment: Open the job \u2192 Receipt […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"kbtopic":[17],"kbtag":[],"class_list":["post-510","kb","type-kb","status-publish","hentry","kbtopic-payment-completed-jobs-security"],"yoast_head":"\nAllBetter- Options for Disputes on Work or Fees<\/title>\n<meta name=\"description\" content=\"Discover your options if you're unsatisfied with the work or fees at Allbetter. 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