{"id":521,"date":"2021-12-28T13:05:42","date_gmt":"2021-12-28T13:05:42","guid":{"rendered":"https:\/\/help.allbetterapp.com\/?post_type=kb&#038;p=521"},"modified":"2026-07-24T16:34:43","modified_gmt":"2026-07-24T16:34:43","slug":"7-can-i-hire-a-contractor-outside-of-the-allbetter-app","status":"publish","type":"kb","link":"https:\/\/allbetterapp.com\/help\/kb\/7-can-i-hire-a-contractor-outside-of-the-allbetter-app\/","title":{"rendered":"7.\tCan I hire a contractor outside of the AllBetter app?"},"content":{"rendered":"<p><strong>No \u2014 and here&#8217;s why that protects you.<\/strong><\/p>\n<p>All hiring and payments must stay in-app per our Terms of Service. Going off-platform means you lose:<\/p>\n<ul>\n<li><strong>Escrow Shield<\/strong> \u2014 your payment protection disappears<\/li>\n<li><strong>Dispute resolution<\/strong> \u2014 we can&#8217;t help if something goes wrong<\/li>\n<li><strong>Digital receipts<\/strong> \u2014 no paper trail for warranty claims or taxes<\/li>\n<li><strong>Support access<\/strong> \u2014 our team can&#8217;t intervene<\/li>\n<\/ul>\n<p>Off-platform transactions can also lead to account deactivation for both parties.<\/p>\n<p><strong>Bottom line:<\/strong> Keep chat and payments in the app. That&#8217;s how we protect you end-to-end.<\/p>\n<p class=\"ab-kb-cta\"><strong>New to AllBetter?<\/strong> Post your job and compare bids at <a href=\"https:\/\/allbetterapp.com\/homeowners\/\">allbetterapp.com\/homeowners<\/a>, or download AllBetter HomeFix for <a href=\"https:\/\/apps.apple.com\/us\/app\/allbetter-homefix-home-repair\/id1098609798\">iOS<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.ChoreRelief.Customer\">Android<\/a>.<\/p>\n<p><strong>Still need help?<\/strong> <a href=\"https:\/\/allbetterapp.com\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Support \u2192<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No \u2014 and here&#8217;s why that protects you. All hiring and payments must stay in-app per our Terms of Service. Going off-platform means you lose: Escrow Shield \u2014 your payment protection disappears Dispute resolution \u2014 we can&#8217;t help if something goes wrong Digital receipts \u2014 no paper trail for warranty claims or taxes Support access [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"kbtopic":[17],"kbtag":[],"class_list":["post-521","kb","type-kb","status-publish","hentry","kbtopic-payment-completed-jobs-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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