{"id":651,"date":"2021-12-29T11:45:51","date_gmt":"2021-12-29T11:45:51","guid":{"rendered":"https:\/\/help.allbetterapp.com\/?post_type=kb&#038;p=651"},"modified":"2026-07-24T16:34:11","modified_gmt":"2026-07-24T16:34:11","slug":"2-if-i-send-a-text-message-to-a-customer-do-they-receive-my-phone-number-or-work-address","status":"publish","type":"kb","link":"https:\/\/allbetterapp.com\/help\/kb\/2-if-i-send-a-text-message-to-a-customer-do-they-receive-my-phone-number-or-work-address\/","title":{"rendered":"2.\tIf I send a text message to a customer, do they receive my phone number? Or work address?"},"content":{"rendered":"<p><strong>No \u2014 all messaging happens inside the app. Your phone number and address are never exposed.<\/strong><\/p>\n<p>AllBetter&#8217;s in-app chat keeps your personal contact info private. The customer sees your messages, profile name, and ratings \u2014 nothing more.<\/p>\n<p><strong>When is your info shared?<\/strong><\/p>\n<ul>\n<li><strong>Before hiring:<\/strong> Only your profile and bid details are visible<\/li>\n<li><strong>After hiring:<\/strong> The customer&#8217;s service address is shared with you so you can plan the job. Your personal address is never shared.<\/li>\n<\/ul>\n<p>Keep all communication in-app for full protection and a complete record in case of disputes.<\/p>\n<p class=\"ab-kb-cta\"><strong>Looking for work?<\/strong> See how pros win jobs on AllBetter at <a href=\"https:\/\/allbetterapp.com\/provider\/\">allbetterapp.com\/provider<\/a>, or download AllBetter JobPro for <a href=\"https:\/\/apps.apple.com\/us\/app\/allbetter-jobpro-no-lead-fees\/id1098610244\">iOS<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.ChoreRelief.Provider\">Android<\/a>.<\/p>\n<p><strong>Still need help?<\/strong> <a href=\"https:\/\/allbetterapp.com\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Support \u2192<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No \u2014 all messaging happens inside the app. Your phone number and address are never exposed. AllBetter&#8217;s in-app chat keeps your personal contact info private. The customer sees your messages, profile name, and ratings \u2014 nothing more. When is your info shared? Before hiring: Only your profile and bid details are visible After hiring: The [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"kbtopic":[26],"kbtag":[],"class_list":["post-651","kb","type-kb","status-publish","hentry","kbtopic-privacy-security-contractor"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Allbetter: Text Messaging Privacy FAQs<\/title>\n<meta name=\"description\" content=\"When texting customers via AllBetter, they won&#039;t receive your phone number or work address. 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