{"id":663,"date":"2021-12-29T11:49:14","date_gmt":"2021-12-29T11:49:14","guid":{"rendered":"https:\/\/help.allbetterapp.com\/?post_type=kb&#038;p=663"},"modified":"2026-07-24T16:34:04","modified_gmt":"2026-07-24T16:34:04","slug":"2-if-the-customer-is-not-happy-with-the-work-or-fees-what-are-my-options","status":"publish","type":"kb","link":"https:\/\/allbetterapp.com\/help\/kb\/2-if-the-customer-is-not-happy-with-the-work-or-fees-what-are-my-options\/","title":{"rendered":"2.\tIf the customer is not happy with the work or fees, what are my options?"},"content":{"rendered":"<p><strong>Work with the customer to resolve the issue \u2014 their satisfaction determines your payment release.<\/strong><\/p>\n<p><strong>Best practices:<\/strong><\/p>\n<ul>\n<li><strong>Communicate early<\/strong> \u2014 if scope changes during the job, discuss it in-app chat before proceeding<\/li>\n<li><strong>Document everything<\/strong> \u2014 take photos at each stage of the work<\/li>\n<li><strong>Offer solutions<\/strong> \u2014 fix\/redo, price adjustment, or compromise<\/li>\n<\/ul>\n<p><strong>If you can\u2019t resolve it directly:<\/strong><\/p>\n<ol>\n<li>Open the job \u2192 <strong>Help \u2192 Report an issue<\/strong><\/li>\n<li>AllBetter support reviews chat history, photos, and the original scope<\/li>\n<li>We mediate a fair resolution for both parties<\/li>\n<\/ol>\n<p>Remember: funds stay in <strong>Escrow Shield<\/strong> until the issue is resolved. Quality work and clear communication are your best protection.<\/p>\n<p class=\"ab-kb-cta\"><strong>Looking for work?<\/strong> See how pros win jobs on AllBetter at <a href=\"https:\/\/allbetterapp.com\/provider\/\">allbetterapp.com\/provider<\/a>, or download AllBetter JobPro for <a href=\"https:\/\/apps.apple.com\/us\/app\/allbetter-jobpro-no-lead-fees\/id1098610244\">iOS<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.ChoreRelief.Provider\">Android<\/a>.<\/p>\n<p><strong>Still need help?<\/strong> <a href=\"https:\/\/allbetterapp.com\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Support \u2192<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Work with the customer to resolve the issue \u2014 their satisfaction determines your payment release. Best practices: Communicate early \u2014 if scope changes during the job, discuss it in-app chat before proceeding Document everything \u2014 take photos at each stage of the work Offer solutions \u2014 fix\/redo, price adjustment, or compromise If you can\u2019t resolve [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"kbtopic":[27],"kbtag":[],"class_list":["post-663","kb","type-kb","status-publish","hentry","kbtopic-payment-completed-jobs-security-contractor"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Dispute Options - AllBetter<\/title>\n<meta name=\"description\" content=\"Discover your options if AllBetter customers are dissatisfied with our work or fees. 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