{"id":672,"date":"2021-12-29T11:51:10","date_gmt":"2021-12-29T11:51:10","guid":{"rendered":"https:\/\/help.allbetterapp.com\/?post_type=kb&#038;p=672"},"modified":"2026-07-24T16:34:00","modified_gmt":"2026-07-24T16:34:00","slug":"6-can-a-customer-hire-me-outside-of-the-allbetter-app","status":"publish","type":"kb","link":"https:\/\/allbetterapp.com\/help\/kb\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\/","title":{"rendered":"6.\tCan a customer hire me outside of the AllBetter app?"},"content":{"rendered":"<p><strong>Technically yes, but it\u2019s against our Terms of Service \u2014 and it puts both of you at risk.<\/strong><\/p>\n<p><strong>What you lose by going off-platform:<\/strong><\/p>\n<ul>\n<li><strong>Escrow Shield<\/strong> \u2014 no payment protection if the customer doesn\u2019t pay<\/li>\n<li><strong>Dispute resolution<\/strong> \u2014 AllBetter can\u2019t mediate if something goes wrong<\/li>\n<li><strong>Digital receipts<\/strong> \u2014 no paper trail for warranties or taxes<\/li>\n<li><strong>Your account<\/strong> \u2014 off-platform transactions can lead to account deactivation<\/li>\n<\/ul>\n<p><strong>Better option:<\/strong> Use <a href=\"https:\/\/allbetterapp.com\/business-software\/\" target=\"_blank\" rel=\"noopener\"><strong>AllBetter Field<\/strong><\/a> to manage your own customers, send invoices, and collect payments \u2014 all through the platform. You get the business tools of an off-platform relationship with the protection of AllBetter.<\/p>\n<p class=\"ab-kb-cta\"><strong>Looking for work?<\/strong> See how pros win jobs on AllBetter at <a href=\"https:\/\/allbetterapp.com\/provider\/\">allbetterapp.com\/provider<\/a>, or download AllBetter JobPro for <a href=\"https:\/\/apps.apple.com\/us\/app\/allbetter-jobpro-no-lead-fees\/id1098610244\">iOS<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.ChoreRelief.Provider\">Android<\/a>.<\/p>\n<p><strong>Still need help?<\/strong> <a href=\"https:\/\/allbetterapp.com\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Support \u2192<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technically yes, but it\u2019s against our Terms of Service \u2014 and it puts both of you at risk. What you lose by going off-platform: Escrow Shield \u2014 no payment protection if the customer doesn\u2019t pay Dispute resolution \u2014 AllBetter can\u2019t mediate if something goes wrong Digital receipts \u2014 no paper trail for warranties or taxes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"kbtopic":[27],"kbtag":[],"class_list":["post-672","kb","type-kb","status-publish","hentry","kbtopic-payment-completed-jobs-security-contractor"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Can a Customer Hire Me Outside of the AllBetter App<\/title>\n<meta name=\"description\" content=\"Discover if customers can hire you outside the AllBetter app. Get insights on client engagement policies at AllBetter.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/allbetterapp.com\/help\/kb\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can a Customer Hire Me Outside of the AllBetter App\" \/>\n<meta property=\"og:description\" content=\"Discover if customers can hire you outside the AllBetter app. Get insights on client engagement policies at AllBetter.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/allbetterapp.com\/help\/kb\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\/\" \/>\n<meta property=\"og:site_name\" content=\"Allbetter Helpdesk\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-24T16:34:00+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/allbetterapp.com\\\/help\\\/kb\\\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\\\/\",\"url\":\"https:\\\/\\\/allbetterapp.com\\\/help\\\/kb\\\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\\\/\",\"name\":\"Can a Customer Hire Me Outside of the AllBetter App\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/allbetterapp.com\\\/help\\\/#website\"},\"datePublished\":\"2021-12-29T11:51:10+00:00\",\"dateModified\":\"2026-07-24T16:34:00+00:00\",\"description\":\"Discover if customers can hire you outside the AllBetter app. Get insights on client engagement policies at AllBetter.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/allbetterapp.com\\\/help\\\/kb\\\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/allbetterapp.com\\\/help\\\/kb\\\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/allbetterapp.com\\\/help\\\/kb\\\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/allbetterapp.com\\\/help\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"KB Articles\",\"item\":\"https:\\\/\\\/allbetterapp.com\\\/help\\\/kb\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"6. Can a customer hire me outside of the AllBetter app?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/allbetterapp.com\\\/help\\\/#website\",\"url\":\"https:\\\/\\\/allbetterapp.com\\\/help\\\/\",\"name\":\"Allbetter Helpdesk\",\"description\":\"AllBetter the future of home services\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/allbetterapp.com\\\/help\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Can a Customer Hire Me Outside of the AllBetter App","description":"Discover if customers can hire you outside the AllBetter app. Get insights on client engagement policies at AllBetter.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/allbetterapp.com\/help\/kb\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\/","og_locale":"en_US","og_type":"article","og_title":"Can a Customer Hire Me Outside of the AllBetter App","og_description":"Discover if customers can hire you outside the AllBetter app. Get insights on client engagement policies at AllBetter.","og_url":"https:\/\/allbetterapp.com\/help\/kb\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\/","og_site_name":"Allbetter Helpdesk","article_modified_time":"2026-07-24T16:34:00+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/allbetterapp.com\/help\/kb\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\/","url":"https:\/\/allbetterapp.com\/help\/kb\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\/","name":"Can a Customer Hire Me Outside of the AllBetter App","isPartOf":{"@id":"https:\/\/allbetterapp.com\/help\/#website"},"datePublished":"2021-12-29T11:51:10+00:00","dateModified":"2026-07-24T16:34:00+00:00","description":"Discover if customers can hire you outside the AllBetter app. Get insights on client engagement policies at AllBetter.","breadcrumb":{"@id":"https:\/\/allbetterapp.com\/help\/kb\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/allbetterapp.com\/help\/kb\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/allbetterapp.com\/help\/kb\/6-can-a-customer-hire-me-outside-of-the-allbetter-app\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/allbetterapp.com\/help\/"},{"@type":"ListItem","position":2,"name":"KB Articles","item":"https:\/\/allbetterapp.com\/help\/kb\/"},{"@type":"ListItem","position":3,"name":"6. Can a customer hire me outside of the AllBetter app?"}]},{"@type":"WebSite","@id":"https:\/\/allbetterapp.com\/help\/#website","url":"https:\/\/allbetterapp.com\/help\/","name":"Allbetter Helpdesk","description":"AllBetter the future of home services","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/allbetterapp.com\/help\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/allbetterapp.com\/help\/wp-json\/wp\/v2\/kb\/672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allbetterapp.com\/help\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/allbetterapp.com\/help\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/allbetterapp.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allbetterapp.com\/help\/wp-json\/wp\/v2\/comments?post=672"}],"version-history":[{"count":0,"href":"https:\/\/allbetterapp.com\/help\/wp-json\/wp\/v2\/kb\/672\/revisions"}],"wp:attachment":[{"href":"https:\/\/allbetterapp.com\/help\/wp-json\/wp\/v2\/media?parent=672"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/allbetterapp.com\/help\/wp-json\/wp\/v2\/kbtopic?post=672"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/allbetterapp.com\/help\/wp-json\/wp\/v2\/kbtag?post=672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}