KB Articles
Yes — asking smart questions is one of the best ways to win jobs. Use in-app chat to get clarity before you bid or after. Great questions include: “Can you send a photo from a different angle?” “How old is the [fixture/system/structure]?” “Is there parking or access to the work area?” “Have you had this […]
6. Can I ask customers questions about the job? Read More »
Your Dashboard shows all your bids, jobs, and business tools in one place. How to find your bids: Tap the Dashboard icon at the top right of your home screen View Active Bids — all pending proposals View Awarded Jobs — jobs you have been hired for View Completed Jobs — past work with payment
5. Where do I see my project bids? Read More »
Yes — and we encourage it. Following up shows professionalism and wins more jobs. Use the in-app chat attached to your bid to: Introduce yourself and your experience Ask clarifying questions about the job scope Mention that you know the neighborhood or have done similar work nearby Share relevant photos of past projects Pro tip:
4. When I bid on a job can I message the poster if I don’t hear from them? Read More »
Your profile is your storefront — photos are how customers decide to hire you. What to upload: Professional headshot — friendly, clean, well-lit Your work truck or van — shows you are a real, established business Completed projects — before/after photos of your best work Your team — if you have employees, show them working
3. Why should I add photos to my Profile? Read More »
Absolutely — we want to hear from pros in the field. How to suggest a new category: Open the app → Profile → Help & Support Tap Send Feedback/Idea Describe the trade category you would like to see added You can also email hello@allbetterapp.com with your suggestion. Include details about the trade, typical job types,
2. Can I suggest now categories of labor for AllBetter to provide? Read More »
Contact support and we’ll add or suggest the right category for your trade. How to get help: Open the app → Profile → Help & Support Tap Chat with us Describe your trade and specialties We are constantly expanding our trade categories. If your specific service is not listed, our team can route you to
1. What if I don’t see a category choice for my work? Read More »
Yes — update your service area anytime to see leads in new locations. Steps: Open the app → Profile → Business Profile (or Settings) → Service Area Add cities, ZIP codes, or set a travel radius Update your base address if you’ve moved Your service area controls which job leads appear in your feed. Expanding
6. Can I change my location? Read More »
The fastest way is in-app Support chat. How to reach support: Open the app → Profile → Help & Support Tap Chat with us Describe your issue — we can see your job details and verify your identity instantly Can’t access the app? Email support@allbetterapp.com from your registered email address. Looking for work? See how
5. What if I need help or app support? Read More »
Yes — a platform fee is deducted from your payout. But unlike other platforms, there are zero upfront costs. The fee is automatically withheld when the customer releases payment from escrow. You never pay anything out of pocket. Payout options: Standard ACH: 1–3 business days to your bank account Instant Payouts: Funds within minutes via
4. Do I get charged a fee when I get paid for a job?? Read More »
Signing up and bidding on jobs costs nothing, and there are no contracts — you only pay when you win. A platform fee is applied only after you’re hired and paid for a completed job. You’ll see the current rate in your Payouts/Fees screen. What makes AllBetter different: Only pay when you win — no
3. Do I pay a fee for using the app? Read More »
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