KB Articles
Use the in-app Report feature — we take every report seriously. How to report: Open the job or the customer’s profile Tap ⋯ (More) → Report Describe the issue — include screenshots if possible What we do: Every report is reviewed manually by our team We may pause the customer’s account during investigation If escrow […]
Yes — customers can both tip and review you after a completed job. Tips: Tips are optional and added when the customer releases payment 100% of the tip goes to you — processed through Stripe with your payout Reviews: Customers leave a 1–5 star rating and written review Reviews appear on your public profile and
5. Can a customer tip me or review me? Read More »
Yes — AllBetter Field (our business management tool) lets you build a full customer database. With a Field subscription, you can: Save customer contact info and job history Send quotes and invoices directly Manage repeat customers and recurring jobs Track payments and outstanding balances On the free marketplace app, customers are linked to specific jobs.
4. Can I save a customer into my AllBetter account for future jobs? Read More »
Critical — punctuality directly impacts your ratings, rebooking rate, and search visibility. What happens when you’re on time: Higher star ratings from customers Better visibility in search results More repeat business and referrals What happens when you’re late: Lower ratings and fewer future leads Potential complaints and disputes Repeated lateness can trigger account review Running
3. How important is it that I arrive on time? Read More »
No — all messaging happens inside the app. Your phone number and address are never exposed. AllBetter’s in-app chat keeps your personal contact info private. The customer sees your messages, profile name, and ratings — nothing more. When is your info shared? Before hiring: Only your profile and bid details are visible After hiring: The
Customers see your business name and profile — but not your personal home address. What customers see when you bid: Your business/display name Your profile photo and bio Ratings and reviews ID-Verified and Background Check badges Your general service area What stays private: Your personal home address Your phone number (unless you choose to share
1. Does the customer have my name or address when I bid on a job? Read More »
Yes — if you manage a team, you can bid on jobs and dispatch employees to complete the work. How it works: Adjust your Service Area to include the employee’s location if needed Bid on the job as your business Once hired, coordinate with the customer and dispatch your employee With an AllBetter Field subscription,
10. Can I bid on a job for one of my employees? Read More »
You can withdraw a bid before you are hired. Steps: Open the job you bid on Go to Your Bid Tap Withdraw Bid Once withdrawn, you can submit a new bid if you would like to adjust your price, scope, or timeline. Important: After you have been hired, you cannot simply delete the bid. If
9. How do I delete a bid? Read More »
Customers pay through AllBetter Escrow — your money is guaranteed once the work is approved. How payment works: Customer hires you and funds go into Escrow Shield You complete the work Customer approves and releases payment Funds hit your bank account in 1–3 business days (standard ACH) Want faster payouts? Enable Stripe Instant Payouts in
8. How do I get paid? Read More »
Licensing and insurance requirements vary by trade and location — but displaying credentials on AllBetter gives you a competitive edge. What you can display on your profile: ID-Verified badge — complete Stripe Identity verification (government ID) Background Check badge — optional third-party criminal background check Licenses & Insurance — upload your license, COI, or bond
7. Do I need to be bonded, insured, etc.? Read More »
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