KB Articles

KB Articles

2. Is it safe to post my Federal ID and police reports on my profile etc.?

No — never upload sensitive documents to your public profile. AllBetter handles identity verification privately through Stripe Identity. Here’s what you should know: ID verification is done securely through the app — we show a badge, not your documents Background checks are processed by a third-party provider — results display as a badge only Never […]

2. Is it safe to post my Federal ID and police reports on my profile etc.? Read More »

2. If I have a suggestion for an improvement or idea, where can I send it?

We’d love to hear from you. Best way: Open the app → Profile → Help & Support → Send Feedback/Idea. This auto-tags your account and device info so we can reproduce any issues. Email: hello@allbetterapp.com What to include: The problem you’re experiencing Who it affects (homeowners, pros, or both) Your idea for a fix Screenshots

2. If I have a suggestion for an improvement or idea, where can I send it? Read More »

4. How will I know a friend has hired a contractor?

You’ll see the status update in your referral dashboard — but not their job details. For privacy, we never share your friend’s job specifics with you. What you will see: Profile → Referrals shows each referral’s status You’ll get a “Referral qualified” notification once they complete the qualifying action Status moves from Pending → Approved

4. How will I know a friend has hired a contractor? Read More »

2. Can I refer people who live in another city or country?

Yes — with some differences depending on who you’re referring. Referring contractors (AllBetter Field): You can refer pros in other cities and countries, as long as AllBetter Field and payouts are available where they live. Referring homeowners: They can download the app anywhere, but posting and hiring works best in areas where we have active

2. Can I refer people who live in another city or country? Read More »