KB Articles
Yes — refer anyone you want, including family. The only rules: they must be new to AllBetter, sign up through your unique link, and complete the qualifying action (a paid job or eligible subscription). No self-referrals or duplicate accounts. Rewards are verified and posted after the qualifying action is confirmed. New to AllBetter? Post your […]
1. Can I refer anyone, including family members? Read More »
Yes — pros can leave a review about you after the job. They rate your professionalism, access, scope clarity, and payment timing. Where to see reviews: Open the app → Profile → Reviews → From Pros Can you delete a review? You can’t remove honest reviews — they help the community. But you can: Reply
No — and here’s why that protects you. All hiring and payments must stay in-app per our Terms of Service. Going off-platform means you lose: Escrow Shield — your payment protection disappears Dispute resolution — we can’t help if something goes wrong Digital receipts — no paper trail for warranty claims or taxes Support access
7. Can I hire a contractor outside of the AllBetter app? Read More »
Update your card in a few taps — Stripe keeps everything secure. Steps: Open the app → Profile → Payments (Wallet) Tap Add payment method Complete any verification (3-D Secure if prompted) Set the new card as default Remove the old card if you’d like Security: AllBetter never stores your card number. Stripe (PCI Level
6. How do I update my payment method? Read More »
Yes — if you haven’t released payment yet, your money is safe in Escrow Shield. Funds sit in escrow until you explicitly approve. If something’s wrong: Open the job → Help → Report an issue We hold escrow while we investigate Options: fix/redo, price adjustment, partial or full refund, or a replacement pro Already released
5. Can I stop payment on a disputed job? Read More »
Nothing is paid until you approve the work. How the timeline works: You hire a pro → funds go into Escrow Shield The pro completes the work You tap Release Payment Payout reaches the contractor in 1–3 business days (standard ACH) Instant payouts: Some pros receive funds within minutes if they’ve enabled Stripe Instant Payouts
4. How soon does my money go to the contractor? Read More »
If you feel unsafe, stop the job immediately. In an emergency: Call 911 first. Then report in-app. For non-emergency concerns: Open the job → Help → Report an issue We’ll hold your escrow funds and review the situation We can replace the pro, cancel the job, or escalate as needed Your money is protected. Escrow
3. What do I do if I don’t feel safe with the selected contractor? Read More »
Don’t release payment — your money stays protected in Escrow Shield while we resolve it. Before releasing payment (best option): Open the job → Help → Report an issue We pause the payout and investigate Options: fix/redo, price adjustment, partial or full refund, or a replacement pro After releasing payment: Open the job → Receipt
2. What are my options if I’m not happy with the work or fees? Read More »
Open the job and tap Release Payment — that’s your approval. Steps: Open the completed job in the app Tap Release Payment Confirm the work is done to your satisfaction Leave a star rating + review Add a tip (optional) Funds held in Escrow Shield are released to the contractor after you approve. A receipt
1. How do I approve the completed work? Read More »
Use the in-app Report button — we take every report seriously. How to report: Open the job or the contractor’s profile Tap ⋯ (More) → Report Describe the issue — attach photos if possible What happens next: We review every report manually The pro’s account may be paused during investigation We can re-verify IDs and
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