KB Articles
When the job is done, tap Release Payment — that’s where you rate, review, and tip. Steps: Open the completed job in the app Tap Release Payment Leave a 1–5 star rating and write a short review Add a tip (optional) — it’s processed with your payment through Escrow Your review appears on the pro’s […]
6. How do I review or tip an excellent contractor? Read More »
Yes, AllBetter stores your media securely — but anyone can screenshot their own device. Who sees your photos: Matched bidders and your hired pro can view your job media inside the app Media is never shared publicly Privacy tips: Don’t upload private documents (IDs, mail, bank statements) Crop or blur personal info before uploading Share
No — we handle it automatically. When you hire a contractor or close the job, all other bidders see the job as awarded or closed. You don’t need to message anyone. That said, a quick “Thanks, went with another bid” in chat is always appreciated — it helps pros improve and keeps the community professional.
4. What happens to bidders I don’t select? Do I have to notify them? Read More »
Check the live map and ETA inside your job card. How arrival tracking works: After you hire and schedule, open the job in the app When the contractor taps “On My Way,” you’ll get a push notification and/or SMS A live map with ETA appears in the job card Chat in-app if you need real-time
3. How can I ensure the selected bidder is on their way and will arrive on time? Read More »
No — all messaging happens inside the app. Your phone number and address are never shared. Bidders see only your general area before hiring. After you hire, we share the service address with your chosen pro only. Phone numbers are never shared automatically — if you want to share yours, that’s your choice. Built-in privacy:
No — your personal details are hidden until you hire someone. Before hiring: Bidders see only your general area (neighborhood or city). They cannot see your full name, phone number, or exact address. After hiring: We share your service address only with the contractor you selected — no one else. When they’re en route, you’ll
1. Does the bidder have my name or address when I get a bid? Read More »
You can cancel any job at any time before hiring. Steps: Go to Jobs → Active Open the job you want to cancel Tap … (More) → Cancel/Close Job Select a reason and confirm We’ll notify all bidders automatically. If you haven’t hired anyone yet, there’s no charge. Post-hire cancellations follow the job terms. New
9. How do I delete a posted job? Read More »
Payment is automatic through AllBetter Escrow — you never pay until you’re satisfied. How payment works: Accept a bid and add a payment method Your funds are held in Escrow Shield — the contractor can’t access them yet The pro completes the work You inspect and tap Release Payment when satisfied The small service fee
8. How do I pay the selected contractor? Read More »
Check their profile badges and ask directly in chat. How to verify a pro: ID-Verified badge — confirms Stripe Identity verification (government ID matched) Background Check badge — optional third-party criminal background check completed Licenses & Insurance section — view uploaded credentials on their profile Want more? Use in-app chat to request a Certificate of
7. How can I tell if contractors are bonded, insured, etc.? Read More »
Absolutely — and we encourage it. Use in-app chat to verify who you’re hiring before you commit. What you can ask for: License number and trade certification Insurance certificate (COI) or proof of bond Business name and address Photos of past completed work Who will physically be on-site Estimated arrival window Trust signals to look
6. Can I ask bidders questions about their identity/security? Read More »
© Allbetter™. ALL RIGHTS RESERVED.