We understand things happen. Here’s how to handle cancellations professionally.
Before the job starts:
- Open the job → Cancel
- Select a reason
- Message the customer to explain
- We’ll help reassign the job to another pro
After hire/escrow is funded:
- Open the job → Help → Report an issue
- Request a reschedule, replacement, or partial payout for work already completed
Important: No-shows and repeated cancellations impact your reliability metrics, badge status, and visibility in search results. Consistent cancellations may lead to account review.
Pro tip: If you can’t make it, cancel early and communicate clearly. Customers respect honesty — it protects your reviews.
Looking for work? See how pros win jobs on AllBetter at allbetterapp.com/provider, or download AllBetter JobPro for iOS or Android.
Still need help? Contact Support →